Kolkata, often criticized for its laid-back work culture, presents a stark contrast to the fast-paced environments of cities like Delhi and Mumbai. Time management issues are frequently cited as a major flaw, with markets shutting down in the afternoon and shops often closed even when customers are present. This slow pace is perceived as lethargy, especially by those accustomed to the hustle of other metros. However, this is only one side of the story.
Having lived in both Mumbai and Delhi before moving to Kolkata, my initial impression was one of frustration. Punctuality, a deeply ingrained habit from my time in those cities, felt out of place here. I recall arriving at my office promptly at 9:30 AM, only to find the doors still locked. It was a bewildering experience, further compounded by the nonchalant attitude of my office attendant, who offered me a set of keys so I could wait in the comfort of an air-conditioned room rather than outside.
Such incidents were not isolated. In another instance, I arrived at a paper shop just before closing time, eager to make a purchase worth Rs. 5,000. Despite our pleas, the shopkeeper refused to serve us, suggesting we return the next day. This lack of urgency is unusual for those familiar with Delhi or Mumbai, where customer satisfaction often trumps everything else.
However, this seemingly indifferent attitude towards work and time is not indicative of a lack of professionalism or drive. Kolkata’s residents value different things—relationships, culture, and a contentment that money cannot buy. There’s a deep-rooted satisfaction that comes from fulfilling basic needs, rather than constantly striving for more.
Cultural events in Kolkata, such as plays at Sisir Manch or Rabindra Sadan, exemplify a different kind of punctuality and dedication. Here, the audience arrives on time, and the performances start promptly, reflecting a deep respect for art and tradition. This punctuality extends to other fields too—journalists, artists, and actors in Kolkata exhibit a remarkable sense of responsibility and adherence to time when it aligns with their passions.
In essence, while Kolkata may seem slow or even lazy to outsiders, it is a city where punctuality and dedication thrive in areas that its people hold dear. The work culture here is not about rushing to make money or achieve fame, but about finding fulfillment in what one does. Kolkata is indeed the “City of Joy,” where values and personal satisfaction take precedence over the relentless pursuit of material success.
